Frequently Asked Questions - Iron Mountain Studio Information

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

In-Store Pickup
In-store pickup is available for all online purchases. Pickups are available By appointment only.
Free Shipping
We offer free standard shipping on free shipping with purchases of $250 or more.

If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information. All times and dates given for delivery of the products are given in good faith but are estimates only. Once your order is packaged, we will send you an email with your tracking number

DO YOU DELIVER INTERNATIONALLY?
We do not offer international shipping.

ARE THERE OTHER SHIPPING RESTRICTIONS?
Additional fees may apply to orders being shipped to Alaska and Hawaii

WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy:
https://app.termly.io/document/refund-policy/9d2b2f10-75e8-40bd-b315-3193143db73d.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:

• Phone: (208)966-4177
• Email: info@ironmts.com

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS
All returns must be postmarked within thirty (30)days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS
To return an item, please email customer service at info@ironmts.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:
Iron Mountain Studios
Attn: Returns
RMA #
5650 E Seltice Way Post Falls, ID 83854 United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS
The following items cannot be returned or exchanged:
● Custom Items
● Specialized Items
●Clearance Items

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
●Sale items are FINAL SALE and cannot be returned.
●Damaged or defective items must be disclosed prior to starting a return

QUESTIONS
If you have any questions concerning our return policy, please contact us at:
(208)966-4177
info@ironmts.com

Please see our return policy

Please see our return policy

Please see our return policy

See shipping and return policy

5-7 business days

Please see our return policy.

We accept Paypal, Visa, Mastercard, American Express and Discover cards.

We do not accept Cashier's Checks or Money Order.

Sales tax is applicable to the state you are purchasing from.

We use PayPal and Stripe to ensure credit/debit card information is secure.

Out of stock inventory, Weather, UPS, USPS delays.